Project Name:
Building a Winning Team of Productive Outbound Call Center Agents
Type:
eBook
Company:
Convoso | Contact Center Management Software Development Company
Context:
Convoso’s success depends on the success of its clients. Working closely with numerous contact centers, the company has a clear understanding of the industry’s challenges and trends. To support its audience, Convoso developed an eBook designed as a roadmap for running thriving operations while anticipating common roadblocks.
Challenges:
The content of the eBook was rich with practical steps and insights, but it lacked visual appeal. Without a clear design structure, the material felt dense and overwhelming, making it harder for readers to stay engaged and absorb the information.
Solution:
The final eBook design transformed complex content into an engaging and accessible resource by pairing structure with storytelling:
•Prominent chapter dividers with bold, minimalist graphics created natural breaks, turning a long document into clear, digestible sections
•Playful black-and-white collage imagery conveyed Convoso’s upbeat personality and showed that contact center management could be both exciting and approachable
•Full-page quotations and callouts emphasized key insights, drawing attention to important takeaways and building social proof
•Organized chapter layouts balanced clarity with flow, helping readers navigate the material with ease and confidence
